"This is one of the best field books I have ever read. The adviceis derived from sound research and theory, and it is crafted in aclear-cut, concrete, detailed, and highly useful way. It focuses onthe important everyday skills of practice, including some of themost difficult issues that challenge the user."--Chris Argyris, James Bryant Conant Professor of Education andOrganizational Behavior, emeritus, Harvard University; author,Reasons and Rationalizations: The Limits of OrganizationalKnowledge
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